USB-A to USB-C adapter doesn't work

Shachar Weis

• November 20, 2020 20:39
• Edited

Greetings.

I want to connect the Omnicept to my desktop, which doesn't have a USB-C plug.

I bought a high speed USB3.1 adapter from Type A to Type C, but it doesn't work. 

Any ideas what to do in this situation?

Would this work:
https://www.amazon.ca/Vantec-3-Port-Type-PCIe-UGT-PC331AC/dp/B013FDFFD0

Thanks.

1

• 

  Lauren Domingo

  • November 23, 2020 15:58

  Hi there -

  We are checking with the EE on the program to see if there are any limitations on adapters.  When trying to repro with a USB Type C to Type A adapter in the lab, we are unable to repro and can use an adapter with Omnicept.  Did you seat the cables in the order described on Early Access Hardware doc ?

  What version of Omnicept are you running (Omnicept 1.7 or Omnicept 1.8)?

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• 

  Lauren Domingo

  • November 24, 2020 21:50

  Hi Vice,

  We are trying to procure you an adapter we can send out that will work for you.  See below message from the electrical team:

  There is a very wide variety of adapters out there, and some of them do not work well for our setup.  We have validated one that is now shipped with all Reverb G2 (L56522-002), and that would be the best to recommend.  Otherwise, even if specs match up, it’s impossible for us to know the performance without testing each. 

  One thing that could be a quick test is to flip the type C over in the adapter.  Some adapters only wire up one side, so it has to be inserted in the correct orientation to function.

  The card sent in the Amazon link will likely work, but it’s not one that we have validated, so no guarantee.

  Let me know if you are still having issues with this adapter.

  Thanks!

  Lauren

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• 

  Shachar Weis

  • November 25, 2020 18:19

  

  Thanks Lauren 
  
  I tried flipping and that didn't work. I'll try a few more things tonight and report back. 
  I cant find anywhere to buy a L56522-002 adapter. 
  
  Best,

  SW

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  Shachar Weis

  • November 28, 2020 16:47

  

  I tried a different adapter and it also didn't work. I cant find a L56522-002 adapter in Canada.
  
  Can you guys ship me one?
  
  For now I'm working on my laptop (that does have a USB-C port) but that's less than ideal. 

   

  
  Thanks

   

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  Lauren Domingo

  • November 30, 2020 22:57

  Yes, working on getting one to ship to you.  Thanks for the update - most of the team was out last week so a few days behind on progress.  Logan or I will send you an email once it's shipped - we apologize for the inconvenience. 

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  Shachar Weis

  • November 30, 2020 23:03

  

  No worries! 
  
  I have another problem with the web console, please see my other post here in the forum

   

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  Lauren Domingo

  • December 01, 2020 22:18

  USB-C to USB-A adapter is on it's way to you!

  Bug is filed against that server issue with the web console I am able to reproduce.

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